Customer service
This section is full of the most popular Questions we get asked regarding using Wilson hopefully you will find the Question and therefore the answer you require on here.
Do we provide certificates of compliance for your products?
Yes we do! We have a wide range of certificates available such as 2.1 / 3.1 product certificates which can be provided if needed.
Do you require more information or certificates, please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Can I get a personal customer account?
Yes, you can create a personal customer account at our webpage.
Please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Once registered, you'll have access to tailored pricing, making it easier for you to view pricing specific to your needs and manage your orders efficiently.
Do we offer discounts for bulk orders?
If you have an project related inquiry or if you have higher annual needs, please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
We will send an specific offer based on your needs.
What are the shipping costs?
Free shipping based on DDP service with GLS.
VAT, customs, and other import duties?
All orders which are ordered at Wilson will be sent to you based on DDP service.
You can choose between standard free delivery by GLS (3-5 working days)
What is the lead time if I place an order?
Since we aim on providing the best service for our customers, we always ship your goods the same day or the day after.
Do you have doubts about the delivery time please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
A product is not on stock, what should I do?
We have short delivery times for most of our products. If you are interested in buying a products which is not on stock, let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Information about the current delivery time will be provided to you straight away.
What are the payment methods?
Mollie is our payment provider, so you are provided with a safe and easy payment.
How are my goods being shipped?
Goods ordered from Wilson will be shipped by using GLS or UPS.
Who is Wilson?
Wilson is a brand managed by the Dutch company Cohose B.V.
How do I see when my goods have been dispatched?
Once you have paid and placed the order you will receive an order confirmation per e-mail.
How do I amend an order I have placed?
We are all humans (except for our website systems) so that means if you want to:
Change the quantity you ordered
Cancel the order
Change the delivery address
Or anything else, please send us an email at: info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
What do I do if I need my order urgently?
All of our orders are sent by UPS or GLS standard service which has a lead time between 3-5 working days.info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737 if you have any questions.
What if my order hasn’t arrived?
We work with GLS & UPS. Allthough they have good delivery performance we sometimes encounter delays due to missorting or custom clearance.info@wilsonwilson.co.uk or call us: +44 (0)161 394 0737 and we take care of it.
